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Urban Institute:
After publishing a highly successful first edition that helped many government and nonprofit organizations embrace performance measurement as a regular practice, the Urban Institute Press is releasing an updated edition of Performance Measurement: Getting Results, by Harry P. Hatry.
Some lay out general themes, such as categories of outcomes and ways to segment data; others showcase performance-measurement practices---such as neighborhood ratings and ads that include performance indicators---from various agencies and nonprofits.
"Those of us who have been pursuing performance measurement for a long time recognize Harry Hatry as the master of the craft.
Performance Measurement: Getting Results is written in Mr. Hatry's well-recognized style: well-organized, no glitz, just nitty-gritty practical advice about what works and what doesn't," said Mark Funkhouser, former city auditor of Kansas City, Missouri, when the book premiered.
A nationally renowned expert on public-sector performance measurement, program evaluation, strategic planning, alternative service delivery systems, and employee motivation, Hatry is a principal research associate and director of the Urban Institute's Public Management Program.
The main purpose of performance measurement, he says, is to improve citizens' quality of life by providing better services more effectively.
Follow-up with former customers is important in determining what works, what does not, and why.
Posted on February 1, 2007 04:29 AM
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