Using the Internet to Provide Ethnic and Culturally Diverse Populations with High-Quality Child Support Information
The Case of Beehive
At the heart of the nation's child support enforcement system are children and families.
Among OCSE's guiding principles are that child support services are most effective when cultural differences are respected, and child support enforcement programs have an obligation to provide public education and outreach to all families in need.
Consistent with these goals, the Urban Institute partnered with the One Economy Corporation in applying for a special improvement project (SIP) grant from OCSE to develop high-quality online child support information specifically developed for families in low-income and ethnic and culturally diverse communities.
This grant was awarded and used to prepare three sets of bilingual web pages (one national and two local) that are now available to millions of Americans across the country, and can also be used as models for other local and national sites (see next pages for "screen shots").
This report provides the history and background for this project, describes the work completed under the SIP grant, presents interesting findings not apparent on the website itself, and discusses lessons learned for similar future efforts.
